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WARRANTY REGISTRATION

McDermott Warranty & Maintenance

Lifetime Warranty against warpage and defects

The only warranty in the business to cover warpage. McDermott Handcrafted Cues warrants its pool cues purchased from an authorized McDermott Cue retailer or distributor to be free of defects in material and workmanship, including warpage, for the lifetime of the product. McDermott will, without charge to the consumer, repair or replace your cue, provided that the claim is accompanied by a copy of the original sales receipt from an authorized McDermott dealer. McDermott does not warrant its product against damage caused by third parties. This warranty does not cover replaceable items such as tip, finish, and wrap. McDermott will fix such items, however, for a fee. In addition, McDermott, at its sole discretion, may void this warranty if there is evidence of abuse or mishandling. To take advantage of our Lifetime Warranty, there will be a $21.95 to cover inspection, shipping and handling. To register your cue for warranty and maintenance, click here.

Maintenance

Twice a year. Every year, for life. Really. Maintenance is one of many hidden costs to consider when you’re looking at a cue’s price. For most cues, that is. Fortunately, McDermott offers the MOST comprehensive maintenance program ever. Not that our cues require maintenance often. Just about anything your McDermott cue might need replaced, checked or cleaned- tips, shafts, wraps, bumpers, ferrules- is fully covered under our exclusive Lifetime Maintenance program… for life. This will save you money. McDermott’s total commitment to your satisfaction doesn’t end when you take your new McDermott home. It only begins there. To take advantage of the maintenance, there will be a $21.95 for inspection, outgoing shipping and handling. To register your cue for warranty and maintenance, click here.

The 10 Point Inspection Process
McDermott craftsmen check for details even the most careful player may not notice. Joints are checked, cosmetics evaluated, weights adjusted, and every minor detail inspected.